Team FHG

Look at the FHG Family in the Spotlight

TownePlace Suites Great Guest Satisfaction

"I just wanted to take a moment to recognize the outstanding guest satisfaction scores you achieved at your TPS hotels during the first half of this year. Your TPS portfolios will finish the first wave of the year with an overall guest satisfaction score of 82%, over 4% points better than the brand average and a nearly 6% point improvement over last year. These are terrific results and a tribute to your leadership and the efforts of your teams! I greatle appreciate your hard work and ongoing commitment to the guest! Keep up the great work! Thanks" John Lapiere VP Select Service Hotels-Marriott

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2nd Quarter Home Office Hero

The Home Office held a Hawaiian Potluck on Friday, July 25, 2008 in honor of the 2nd Quarter Home Office Hero, Melissa Schultz. Melissa is the Payroll Manager for FHG and was nominated for her hard work, dedication and being such a great team player. Pictured here is Melissa cutting into her birthday cake.

John McCain visits OAK

On Thursday, July 10, 2008, Senator John McCain and his ‘entourage’ stayed at the Hilton Garden Inn in Oakdale, MN! The department heads at the property had the opportunity to take a picture with the Senator. Pictured are: Ryan DeLaCroix, Assistant General Manager; Senator John McCain; Chris Wroge, General Manager; Dan Thomas, Chief Engineer; Katy Heidenreich, Group Sales and Catering Manager; Nigel Bath, Director of Sales

Hilton Indian Lakes Resort is #1 Again!

The Hilton Indian Lakes Resort in Bloomingdale, IL has done it again. They ranked #1 for “Hospitality of the Bell Staff” among all Hilton hotels in the Americas for six straight months! They also ranked #34 for “Overall Service” among all Hiltons worldwide (604). Congratulations!

Keeping High Team Morale at WRN!

On July 1, 2008, Gary Maass and his team at the SpringHill Suites in Warrenville, IL, held an employee BBQ to keep employee morale high. As stated before, the best way to build team morale …is to feed them!

Congratulations to our 2nd Quarter Winners

Congratulations to our OUTSTANDING
FHG 2nd Quarter Award Winners!
Spirit of Service
An award for exemplifying truly above and beyond service to both our GUESTS and fellow associates!
Ronnie Rivera
Front Office Manager
Hilton Indian Lakes Resort
Bloomingdale, IL

Melvin H. Lieberman Golden Eagle Award
An award recognizing the remarkable accomplishment of embodying First Hospitality Group’s EAGLE creed!
Sergio Espinoza
Chief Engineer
SpringHill Suites-Chicago-O’Hare

Home Office Hero
A quarterly award for all associates at the Home Office, designed to acknowledge those individuals that you feel should be rewarded for a job well done!
Melissa Schultz
Payroll Manager
Home Office

FHG Superbowl Award
An award for best Gross Operating Profit and Guest Satisfaction
Hampton Inn
Ann Arbor, MI

James L. Schwartz Cup Award
An award for best year over year Gross Operating Profit
Radisson Hotel & Conference Center
Pleasant Prairie, WI

28% GOP increase year over year

AH&LA launches the Under 30 Gateway Membership

AH&LA Launches Under 30 Gateway Membership

Networking. Professional Development. Discounts to Industry Events. Exclusive Access to the Eyes and Ears of Your Industry Peers and Seasoned Pros Around the Country. These are just a few of the benefits the AH&LA Gateway offers as the first ever national industry resource exclusively designed for hospitality professionals under age 30.

Visit the AH&LA Gateway Website for more details on the benefits the Gateway will offer, ways you can get involved, and a downloadable registration form.

As an FHG employee, you receive free access to the gateway -Register Now! Reference ID number 706207.

Sign up and join fellow colleague, Lucy Subhasiriwatana, Marketing Manager for FHG who sits on the Under 30 Gateway Council for the AH&LA. Lucy has found this opportunity very beneficial in advancing her knowledge of key hotel issues through Under 30 communications, networking with peers from management companies and hotels nationwide, and of course having fun!

For all you Under 30's, click on comments to view the Under 30 poll.....

1st Quarter FHG Superbowl Winner- PPW

For the 1st Quarter we had a tie for the Superbol Award. Homewood Suites in Chicago, IL and the Radisson Hotel and Conference Center in Pleasant Prairie, WI. Both properties had the highest GOP and GSS (Guest Service Scores). For the first half of the quarter Homewood had the honor of keeping the trophy. On June 18, 2008 the Radisson Hotel & Conference Center held a luncheon for the presentation of the trophy.

Congratulations on a job well done!

Team Building at CTD

The team at the Hampton Majestic in Chicago, IL had a team builder "cookout". Andrew Scarlett, General Manager, was the cook! Just about the entire staff attended. It is always good to have a joyous time with your fellow peers.

Pictured here is Andrew Scarlett-GM

Thank You- From KMO

Thank you!
...for your contribution to our

2008 Relay for Life team!

You helped raise over $2600 for Relay for Life
and the American Cancer Society!
From a variety of fundraiser events, selling RFL feet, and taking donations, Diane's team Hampton was able to raise $2,900 to help fight back against cancer! Thank you so much for your generous donation or contribution in some way. We appreciate all your dedication to fight back! Fore more information on how you can fight back in your community, go to www.cancer.org
Thanks from Diane's team Hampton
Hampton Inn & Suites
Kokomo, Indiana